Your privacy matters to us. This policy explains exactly what data tracksino collects, why we collect it, how we use it, and what rights you have over your personal information.
We built tracksino's privacy practices around one principle — your data belongs to you. Here's what that means in practice.
All data transmitted between your device and tracksino is encrypted using industry-standard TLS protocols. Your login credentials, payment details, and personal information are never sent in plain text.
tracksino does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account and improve your experience on tracksino.
tracksino gives you the right to access, correct, and request deletion of your personal data at any time. Contact our support team and we will handle your request promptly and transparently.
tracksino only collects the data we genuinely need to operate the platform, verify your identity, and process your transactions. We don't collect data just because we can.
When tracksino shares data with third parties — such as payment processors or identity verification providers — we only work with vetted, trusted partners who are contractually bound to protect your data.
In the unlikely event of a data breach that affects your personal information, tracksino will notify you promptly and take immediate steps to contain the breach and protect affected accounts.
This Privacy Policy applies to all users of the tracksino platform, including the tracksino website at tracksino.vip and the tracksino mobile app. By using tracksino, you agree to the collection and use of your information as described in this policy. Please read it carefully.
tracksino is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with us, you're placing trust in tracksino — and we take that seriously. This Privacy Policy explains in plain language what data we collect from you, why we collect it, how we use it, and what choices you have.
tracksino operates as an online gaming and sports betting platform serving players in Bangladesh. To provide our services — including account management, payment processing, game access, and customer support — we need to collect and process certain personal data. This policy tells you exactly what that data is and how tracksino handles it responsibly.
This policy covers all personal data collected through the tracksino website, the tracksino mobile app, and any communications between you and tracksino, including emails and support chats. It does not cover third-party websites or services that may be linked from tracksino — those have their own privacy policies.
tracksino collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with tracksino, and occasionally from third parties such as identity verification providers. Here is a breakdown of the categories of data tracksino collects:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, session duration, login times | Automatically via platform activity tracking |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
| Verification Data | ID document images, selfies, proof of payment method | KYC and withdrawal verification requests |
tracksino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation. We also do not collect data from social media profiles unless you choose to link a social account to tracksino.
tracksino uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how tracksino uses your information:
tracksino will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review. If you have concerns about how tracksino uses your data, contact us at [email protected].
tracksino processes your personal data on the following legal grounds, depending on the purpose of the processing:
tracksino does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it:
tracksino will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.
tracksino uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. A cookie is a small text file stored on your device when you visit tracksino.
tracksino uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of tracksino. For essential cookies, no opt-out is available as they are necessary for the platform to work.
tracksino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Here is a general guide to how long tracksino keeps different categories of data:
When your data is no longer needed, tracksino will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, we will delete what we legally can and explain any data we are required to retain.
As a tracksino player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]:
Right to Access Request a copy of the personal data tracksino holds about you.
Right to Rectification Ask tracksino to correct inaccurate or incomplete data.
Right to Erasure Request deletion of your personal data where tracksino no longer has a legal basis to retain it.
Right to Restriction Ask tracksino to restrict processing of your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format to transfer to another service.
Right to Object Object to tracksino processing your data based on legitimate interests.
tracksino will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, but we will notify you if that is the case. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
Please note that some rights are subject to limitations. For example, tracksino cannot delete data that we are legally required to retain, such as transaction records. We will always explain clearly what we can and cannot do when you make a request.
tracksino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While tracksino takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for tracksino, do not share your login details, and contact us immediately if you suspect your account has been compromised.
tracksino is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on tracksino or attempt to use our services.
If tracksino becomes aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on tracksino, please contact us at [email protected] so we can investigate and take appropriate action.
tracksino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes to how tracksino handles your personal data, we will notify you directly via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how tracksino protects your information.
Your continued use of tracksino after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using tracksino and contact our support team to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how tracksino handles your personal information, please get in touch with our support team. We are here to help and will respond to all privacy-related enquiries as quickly as possible.
Reach the tracksino privacy team at [email protected]. Please include "Privacy Request" in your subject line so we can route your message to the right team. We aim to respond to all privacy enquiries within 5 business days.
For general account support, game queries, or payment issues, you can also reach tracksino through the live chat feature available within your account dashboard. Our support team is available 24 hours a day, 7 days a week.